How We Can Help
Island Home Medical is the sole Durable Medical Equipment Provider on Martha’s Vineyard. We take pride in providing you with the most clinically-appropriate products available. We work together with your doctors and clinicians to help establish and support the optimal plan of care. We do our best to assist with your successful recovery and wellness at home.
Island Home Medical is a licensed and Accredited Durable Medical Equipment Provider contracted with Medicare, MassHealth, Blue Cross & Blue Shield, Harvard Pilgrim Health Care, Neighborhood Health, Network Health, and many other insurance companies. We will inform you with your initial request for services of your insurance plan’s requirements for reimbursement, and any charges that may be your responsibility.
- You can find more information about Medicare coverage on Medicare.gov.
- You can also visit MyMedicare.gov, Medicare's free, secure online service for accessing personalized information about your Medicare benefits and services.
Prior to delivery, a prescription will be required for all items that we will submit for reimbursement. In addition, Medicare has specific requirements for a face-to-face physician evaluation, also prior to delivery. In any case, we cannot guarantee with 100% certainty that insurance will pay all or any of your claim. We will do our best to provide accurate claims to your insurance company.
The next step will be scheduling a delivery appointment with you. Most physician orders are fulfilled with patients in a matter of just a few hours or less, depending on the medical necessity. We will inform you of the anticipated delivery date of any non-stock or specialty items.
With our delivery we will provide instructions, a demonstration of use, any required assembly and adjustments, and assistance with completing insurance documents. We will follow up with you and your physician based on your individual needs; and we will work closely with any caregivers such as visiting nurses or hospice providers. Our focus will be helping you to achieve the most effective use of your equipment.
And, you can be sure that our care and compassion will be always evident.
